Return information

Return information:

  1. The customer has the right to cancel the purchase and return the product within 14 days of receipt of the order without giving any reason.

  2. The product must be returned in its original condition and packaging and must not have been used, washed or damaged.

  3. The costs of returning the product are the responsibility of the customer, unless the product is defective or does not correspond to the description on the website.

  4. To request a return, the customer can contact the customer service of the webshop by e-mail or telephone.

  5. The webshop will inform the customer about the return procedure and will provide the return address.

  6. After the product has been received and checked, the webshop will refund the purchase amount to the customer within 14 days.

  7. If the customer chooses to exchange the product for another product, the webshop will ship the new product as soon as possible.

  8. The webshop reserves the right to refuse returns if the product has not been returned in its original condition and packaging, or if the product has been used, washed or damaged.

  9. Returns that are refused will be sent back to the customer and the cost of shipping will be borne by the customer.

  10. These return conditions apply to all purchases made via the webshop and comply with the legal requirements of consumer law.